Going the Distance

3/24/2020 (Permalink)

Firefighters on scene of a house fire.

A short story from our marketing manager. I was driving home after a long day’s work and noticed a plume of smoke off in the distance. I was on the I5 freeway just passing one of two exits prior to the smoke. As I got closer and realized the plume of smoke was not changing in color, as it does when fire is being put out, I had a surge of panic in my heart. I knew that black smoke meant there was a massive fire and people were in danger. At that moment I decided to take the second exit available and follow the smoke. I arrived on scene to find a 2000 square foot home on fire, flames bursting from the windows. Fire department arrived on scene at the same time as I did. As I looked around, I seen many onlookers gathering. My concern was, where were the people that lived here? As I walked closer, I found myself standing next to the owner. No words spoken, I wrapped my arms around her and held her. I stood there with her for four hours. Grieved with her and held her hand; as she was questioned by the Chief of Fire Department, American Red Cross and numerous other entities. My mind no where else but with this woman in her time of tragedy. I stayed on location with her until she felt comfortable leaving and reassured her that we would secure the remaining of her home.

If someone is in need and we offer a tiny part of our presence during their unbearable time, believe you me, we get more out of it then they do! Here at SERVPRO we go the distance, not because its our job but because we truly love our jobs and are here to help. Don’t hesitate to call in your time of need- SERVPRO of Southeast Portland 503-427-9535